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MyChart Frequently Asked Questions


Looking for more detailed information about how Texas Health's MyChart works? Our MyChart user guides provide an indepth walkthrough of Texas Health's MyChart features in an easy to navigate PDF.


User Guides: English | Spanish



Select a topic to view the answer

What is MyChart?

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Is there a fee to use MyChart?

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How do I sign up?

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Does MyChart have an Expiration date?

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Do I need to sign up for MyChart each time I am admitted?

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What do I need to do if I receive an Invalid Personal Information error?

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Who do I contact if I have further questions?

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Can I view a family member's health record in MyChart?

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Can I ask questions regarding a family member from my MyChart account?

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Can my spouse and I share one MyChart account?

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How do I check the status of a submitted proxy form?

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When can I see my test results in MyChart?

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Is MyChart only for Outpatient services or does it include Inpatient also?

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If some of my health information on MyChart is not correct, what should I do?

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If I send a message to my doctor or nurse, when can I expect a reply?

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Am I able to print from MyChart?

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I forgot my password. What should I do?

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How do I get a new activation code?

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Where can I update my email address or password?

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How is MyChart secure?

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What is your Privacy Policy?

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I was logged out of MyChart, what happened?

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What do I need to use MyChart?

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My activation code does not work, what should I do?

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Is my activation code my user ID?

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What is the new MyChart mobile app for MyChart?

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How do I get the MyChart mobile app?

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Is the MyChart mobile app secure?

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What can I do on the MyChart mobile app?

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What devices is the MyChart mobile app available for?

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